I've had this unit just long enough that I can't take it back to Best Buy where I purchased it, so will have to see if I can get somebody from the Vidbox Support to answer their phone. Every setting is the same as I had before the unit quit working. I still get the error message "No Vidbox capture device was detected". Since then I have uninstalled and reinstalled the software, made sure that all the connections to the VCR and computer are solid, and double checked that my Windows 10 permissions for camera and microphone were set to allow Vidbox usage. Task Manager would not shut the program down, so I had to turn off my PC. In the middle of recording one of our family videos, it just froze-up and the base of the Vidbox unit felt overheated.
Unfortunately, the unit I purchased worked for 33 days, or about 15-16 hours of actual recording time. The output quality of converted files seemed to be about the same quality as my original VHS tape, as played on my PC screen. MP4, once I figured-out how to set my Windows 10 permissions to allow Vidbox access to my camera and microphone (info is not included in the quickstart guide).
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